PRODUCT RETURN POLICY

You may return an item within 7 days from ship date, for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. Please submit your request using our automated RMA System.

You cannot return a custom desktop pc or laptop under the distance selling returns policy nor can you return software.
Details of returning a custom desktop pc or laptop can be found at www.custompc.ie/terms-conditions.asp

Custom Desktop PCs and Laptops for Warranty Returns have Collect & Return with DPD Included and once your
return has been authorised a collection will be arranged.

We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange.

1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We will review your request within 1 business day, do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.

4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Ship your item.

5. You can monitor the status of your return (24x7) by logging into our website.

Components & Accessories must be in factory sealed packaging to qualify for refunds under distance selling rules.. We can not accept it for return if the seal is broken.

It is important to package any items correctly for their return journey whether being sent with your shippers or with ours.
Custom Desktop PCs and Laptops should be protective packing similar to what you will have received them in .
Never ship laptops in laptop carry cases or bags . Never ship components in envelopes.
We are not responsible for transit damage of any item deemed to have inadequate packaging.

Any item must be returned in the original manufacturer packaging, so we recommend you keep your packaging for at least the first 90 days after purchase. For Desktop PCs and Laptops we recommend you keeping the packaging for the duration of your collect and return warranty.

We accept no responsibility for any item damaged in transit which has been collected by DPD either under the terms of our collect and return warranty or from discretionary or chargeable connections . You should if you deem it necessary have your own transit insurance cover in place . We do not sell nor provide and transit insurance.

Please examine any returned item before signing the proof of delivery with Nightline.ie as any damage must be noted when signing for the delivery . Nightline may refuse to process any claim were damage is not noted . This relates to delivery only and not collection .

The maximum amount covered for transit damage in the Republic of Ireland is €250 .

Desktop PCs and Laptops Collected under our Dead on Arrival policy or within 30 days of receipt are covered for their replacement value once the packaging is as when the item was originally shipped.

Use of the RMA Portal to create an RMA is deemed acceptance of our terms & conditions.

Details on How to Pack a Desktop PC or Laptop
http://www.custompc.ie/how-to-package-a-pc-or-laptop-for-return-188-w.asp

Once a collection is booked you will receive a confirmation email from Nightline within 24 hours . If you do not received this confirmation email it is important to email support@pctech.ie . Collections should always take place on the next working day
after the collection is booked . If this does not happen email support@pctech.ie .

It is important to insure the item for collection is available at the address on the RMA form on the next working day after the request is made unless you have asked for a particular collection date . Collection dates can only be Mondays to Fridays between 9.30AM and 5.30PM and excludes weekends and bank holidays .

We reserve the right to refuse to arrange collections with our carrier and we reserve the right to levy a charge for this service.