Create an Account
Submit a Request for RMA
Check RMA Requests/Cases Status
Welcome to the Custom Computers & Technologies RMA Website Portal .
Before we can accept any RMA through this portal or arrange a collection under our collect & return warranty
you must have first contacted our Technical Support Centre by email
or visit our help desk at helpdesk.techdirect.ie
**** How To Submit and Track your RMA ****
Step 1 - Create an account if this is your first time using our online system.
Step 2 - Submit a new RMA Request
Step 3 - Enter your Product Information , Order Number and enter a detailed description and return reason..
Step 4 - If possible, upload photos/screenshots showing the described problem.
Step 5 - Submit product info, add another RMA item if applicable, click I am done and submit the RMA Request!
Step 6 - You will receive an email when your RMA has been approved, follow the link to print out your RMA Return Form.
Step 7 - You MUST include a copy of the RMA return form in your return package to avoid delay.
Step 8 - For Desktop PCs & Laptops with Collect & Return Warranty we will confirm a Nightline.ie collection within 24 to 48 hours
You can check the status of your RMA at any time by logging back into this site.
If you need help please email
PLEASE REMEMBER TO PACK ANY ITEM BEING RETURNED CAREFULLY AS WE ARE NOT RESPONSIBLE
FOR TRANSIT DAMAGE WHERE AN ITEM IS DEEMED TO HAVE BEEN PACKAGED INCORRECTLY.
ANY DESKTOP PC OR LAPTOP SHOULD BE PACKAGED IN THE SAME OR SIMILAR PACKAGING TO THAT
YOU RECEIVED THE PC OR LAPTOP IN . NEVER SEND LAPTOPS IN LAPTOP CARRY CASES OR BAGS.
Check RMA Case Status
Submit new RMA Request
Review your account profile
Product Return Policy